Monkeys and Mountains: Cancellation & Booking Conditions:

Cancellation Conditions:

In you cancel your trip, the following cancelation fees will apply:

More than 60 days before departure: 5% of the total price of the trip.
From 59 to 45 days before departure: 15% of the total price of the trip.
From 44 to 30 days: 30% of the total price of the trip.
From 29 to 15 days: 75% of the total price of the trip
14 days or less: 100% of the trip costs.

Booking Conditions:

30% is due when you book more than 40 days before your start date. If you reserve: less than 40 days before your start date, the full balance is due at the time of booking.
Once your TMB tour is fully confirmed, the balance is due 40 days before your start date.

We work closely with the accommodations to get your money back. However, the amount of the fees retained will vary since each accommodation has its own refund policy. This is why we strongly recommend that you take out an insurance policy that includes cancellation insurance.

Monkeys and Mountains: General Terms and Conditions

1. Introduction

Monkeys and Mountains (hereinafter referred to as “We,” “Us,” or “Monkeys and Mountains”) is a booking platform for hiking tours, specializing in connecting outdoor enthusiasts with guided and self-guided hiking adventures across various destinations. Our registered office is located at ul Edelvays 6, Bansko 2770, Bulgaria. Bulgarian Tax ID: 206928335 and VAT: BG206928335. We operate in accordance with Bulgarian and EU laws, including the EU Directive 2015/2302 on package travel and linked travel arrangements.

These Terms of Use, together with the Privacy and Cookies Statement (collectively, the “Terms of Use”), set out the terms on which “Monkeys and Mountains”, “we”, “us”, “our”) provides services (the “Services”) through Monkeys and Mountains’ booking platform (the “Platform”). The Platform is made available through our website (www.monkeysandmountains.com, (hereinafter the “Site”) together with all related domains, white label and affiliate sites, mobile properties, and related applications, collectively referred to as the “Website”) and over the telephone.

When we refer to “you”, we mean any person that accesses or uses the Services. Monkeys and Mountains is not a travel or tour agency, nor is it a direct supplier of tours, activities, or experiences. When you make a booking through our Platform, you are entering into a contract with third-party suppliers, such as local guides, tour operators, and activity providers. Monkeys and Mountains acts as an intermediary to facilitate these bookings but is not responsible for the performance of the third-party services.

By using our Platform, you agree to be bound by these Terms of Use.

2. Scope

These General Terms and Conditions (GTC) govern the sale and organization of hiking tours offered by Monkeys and Mountains. This document sets out the terms for booking self-guided and guided hiking tours, and other services offered via our platform.

By booking any services on the Site, you agree to be bound by these terms and conditions.

3. Types of Tours Offered

3.1. Self-Guided Tours
Self-guided or “Freedom” tours allow you to hike independently without a guide. Monkeys and Mountains’ suppliers will provide you with the hiking itinerary, reserve your accommodation, and arrange, where necessary, additional services such as luggage transfers. You will also receive all the necessary documentation for your trip.

Once a reservation is confirmed, you will receive a confirmation email from Monkeys and Mountains’ supplier. Please ensure you have received this email before making any other arrangements (flights, etc.), as Monkeys and Mountains cannot be held responsible for additional costs arising from unconfirmed bookings.

3.2. Guided Hiking Tours
Guided tours allow you to hike as part of a group led by a qualified guide. These tours can be booked either for individuals to join pre-existing groups or for private groups. The guide reserves the right to modify the itinerary based on weather conditions or participant abilities.

3.3. Other Services
We may also offer other services such as seminars and outdoor activities, including tours supervised by qualified outdoor instructors. For these services, Monkeys and Mountains acts as a booking intermediary and cannot be held responsible for the execution of the services. The service is carried out under the sole responsibility of the third-party provider.

4. Prices and Payment

4.1. Prices
Prices for each tour are displayed on the Site and include all taxes. Specific inclusions and exclusions (e.g., meals, transport) are outlined for each tour in the trip description. For private or customized tours, prices will be based on group size and specific services required.

4.2. Payment Terms
Payment can be made online via the Site. For bookings made more than 40 days prior to departure, a deposit of 30% of the total amount is required at the time of booking. Full payment is required if the booking is made less than 40 days before the departure date.

Late payments may result in cancellation of your booking and incur cancellation fees as described in Section 5.

5. Cancellation and Modifications

5.1. Cancellation by the Customer
If you wish to cancel your booking, you must notify Monkeys and Mountains in writing as soon as possible. The following cancellation fees apply:

More than 60 days before departure: 5% of the total price, capped at €200.
60 to 45 days before departure: 15% of the total price.
44 to 30 days before departure: 30% of the total price.
29 to 15 days before departure: 75% of the total price.
Less than 15 days before departure: 100% of the total price.

Monkeys and Mountains will not refund external costs (such as transportation to the tour starting point) incurred by the customer.

5.2. Cancellation by Monkeys and Mountains
We reserve the right to cancel tours due to unforeseen and unavoidable circumstances. In such cases, you will be offered an alternative or a full refund of amounts paid.

6. Legal Compliance

6.1. Compliance with EU Directive 2015/2302
As a Bulgarian company operating in the EU, Monkeys and Mountains complies with Directive (EU) 2015/2302. This ensures that our customers have certain rights regarding package travel.

6.2. Right of Withdrawal
Under EU regulations, you do not have the right to withdraw from a booking for travel services once the contract has been concluded, as per Article 16 of the Consumer Rights Directive (2011/83/EU).

7. Health and Fitness

Customers are responsible for ensuring that they are physically capable of participating in the tours they book. Monkeys and Mountains suppliers reserve the right to deny participation to individuals who do not meet the fitness requirements if they feel your putting yourself or others at risk, without any obligation for refund.

8. Minors

Bookings for minors must be authorized by their legal guardians. Minors must be accompanied by an adult, and the adult assumes full responsibility for the minor’s safety during the tour.

9. Travel Documents

Participants are responsible for ensuring they have the correct travel documents (passport, visas, etc.) and comply with all customs and immigration requirements.

10. Data Protection

We collect and process your personal data in accordance with Bulgarian law and the EU General Data Protection Regulation (GDPR). By using our services, you agree to the processing of your data as described in our privacy policy.

11. Complaints

If you encounter any issues during your trip, please contact our supplier for your tour immediately using the emergency contact details provided in your booking confirmation. For post-trip complaints, please contact us in writing within 30 days of your trip’s conclusion at info@monkeysandmountains.com.

12. Final Provisions

Monkeys and Mountains reserves the right to amend these terms and conditions at any time without prior notice. The version in effect at the time of your booking will govern your contract.

For any legal disputes, Bulgarian law applies, and the competent court will be the relevant court in Bulgaria.